Terms and Conditions | Shanty Perfumes
Website: www.shantyperfumes.co.za
Last Updated: August 2026
Welcome to Shanty Perfumes. These Terms and Conditions govern your access to and use of www.shantyperfumes.co.za and any purchase you make through it. By browsing, registering, or placing an order on this Website, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not use this Website.
These Terms are drafted in accordance with South African law, including the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and the Protection of Personal Information Act 4 of 2013 ("POPIA").
1. Definitions
1.1 "Customer", "you", "your" means any person who accesses the Website or places an Order.
1.2 "Order" means a request placed by the Customer through the Website to purchase one or more Products.
1.3 "Products" means the perfumes, fragrances, and related items offered for sale on the Website.
1.4 "Supplier" means any third-party wholesaler, distributor, or manufacturer from whom we source Products.
1.5 "Courier" means any third-party delivery service we engage to deliver Products to Customers.
1.6 "Business Days" means Monday to Friday, excluding South African public holidays.
2. About Our Business Model
2.1 Shanty Perfumes operates as an online retailer. We do not hold all Products in a permanent retail warehouse at all times; when you place an Order, we procure the relevant Product(s) from our Supplier(s), inspect and package the item(s), and hand them to a Courier for delivery to you.
2.2 Because of this model, delivery timeframes may include a sourcing/procurement period in addition to courier transit time. Estimated delivery times are set out in clause 6 below.
2.3 We take reasonable steps to ensure Product availability is accurately reflected on the Website. However, availability is ultimately subject to stock held by our Supplier(s). If a Product becomes unavailable after you have placed and paid for an Order, we will notify you and proceed in accordance with clause 4.6.
3. Eligibility and Account Registration
3.1 To place an Order, you must be at least 18 years old, or have the consent of a parent or legal guardian.
3.2 You must provide accurate, current, and complete information when placing an Order, including your name, delivery address, contact number, and email address.
3.3 You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs through your account.
3.4 We reserve the right to refuse, cancel, or limit any Order at our discretion, including where we suspect fraudulent activity, incorrect pricing, or abuse of promotional offers.
4. Orders and Order Acceptance
4.1 Placing an Order through the Website constitutes an offer by you to purchase the selected Product(s) subject to these Terms.
4.2 No contract of sale will come into existence until we have accepted your Order. Acceptance occurs when we send you an order confirmation email or SMS. A payment confirmation alone does not constitute acceptance of the Order.
4.3 We reserve the right to decline or cancel any Order, whether or not it has been confirmed, for reasons including but not limited to: Product unavailability from our Supplier, pricing or listing errors, suspected fraud, or an inability to deliver to the address provided.
4.4 You will receive an email or SMS with your Order details, including a summary of Products ordered, total price, and delivery address, for you to review before or immediately after checkout.
4.5 It is your responsibility to check your Order details (including fragrance name, size/volume, and delivery address) before confirming payment. We are not liable for delays or losses caused by incorrect information supplied by you.
4.6 Where a Product becomes unavailable after payment: we will offer you a choice of (a) a substitute Product of equal or greater value at no extra charge, (b) a full refund of the amount paid for that Product, or (c) the option to wait for restock, where a reasonable restock timeframe can be given.
5. Pricing and Payment
5.1 All prices displayed on the Website are in South African Rand (ZAR) and, unless stated otherwise, are inclusive of VAT where applicable.
5.2 Prices exclude delivery fees unless expressly stated. Delivery fees, if applicable, will be clearly shown at checkout before you confirm your Order.
5.3 We reserve the right to change prices at any time, provided that the price applicable to an Order already accepted by us will not change.
5.4 In the event of an obvious pricing error (for example, a Product listed at a fraction of its true value due to a technical or human error), we reserve the right to cancel the Order and refund any amount paid, even after Order confirmation, as permitted under the CPA.
5.5 Payment must be made in full at the time of placing an Order, using the payment methods made available on the Website (which may include credit/debit card, instant EFT, or other approved payment gateways).
5.6 All payments are processed through a secure third-party payment gateway. We do not store your full card details on our servers.
5.7 Risk in payment fraud, chargebacks, or payment gateway errors will be handled in accordance with the applicable payment provider's terms, and we reserve the right to withhold dispatch of an Order until payment is verified.
6. Delivery
6.1 We currently deliver within South Africa via third-party Courier services.
6.2 Estimated delivery timeframes will be indicated on the Website or at checkout. These are estimates only and account for both our sourcing/packaging process and Courier transit time. Typical processing (sourcing and packaging) may take 1–5 Business Days before an item is handed to the Courier, and Courier transit typically takes a further 1–7 Business Days depending on location, unless otherwise stated.
6.3 Delivery timeframes are not guaranteed and may be affected by factors outside our control, including Supplier stock delays, Courier delays, load shedding, weather, strikes, or incorrect address information.
6.4 Risk in the Products passes to you upon delivery to the address provided in your Order. Ownership of the Products passes to you once payment has been received in full.
6.5 You are responsible for ensuring someone is available to receive the delivery at the address provided, or that the address allows for safe drop-off where applicable. We are not liable for delays or losses arising from an incorrect, incomplete, or inaccessible delivery address supplied by you.
6.6 If a Courier is unable to deliver after reasonable attempts and the parcel is returned to us, we will contact you to arrange re-delivery, which may be subject to an additional delivery fee.
6.7 Should your Order arrive damaged in transit, please refer to clause 8 (Damaged, Defective, or Incorrect Products) below.
7. Product Descriptions and Fragrance Disclaimer
7.1 We take reasonable care to ensure Product descriptions, images, and fragrance notes displayed on the Website are accurate. However:
(a) Colors and packaging shown in images may vary slightly from the actual Product due to screen display settings, photography, or Supplier packaging updates;
(b) Fragrance perception is subjective and can vary from person to person based on skin chemistry, body temperature, and personal scent preference. We cannot guarantee that a fragrance will smell on you the way it is described or how it smells on another person;
(c) Batch or packaging design may occasionally differ from what is shown on the Website due to manufacturer updates, without affecting the authenticity or quality of the Product.
7.2 All Products sold on the Website are sourced through our Supplier(s) and are represented as genuine, authentic Products unless expressly and clearly listed otherwise (for example, if we ever offer inspired/alternative fragrances, this will be clearly disclosed on the Product listing).
7.3 Due to the personal and hygiene-related nature of fragrance products, please refer to clause 9 (Returns, Exchanges, and Refunds) for important limitations on returns of opened Products.
8. Damaged, Defective, or Incorrect Products
8.1 If you receive a Product that is damaged, defective, or different from what you ordered, please contact us within 7 (seven) days of delivery, providing your Order number and, where possible, photographs of the Product and its packaging.
8.2 In accordance with the CPA, where a Product is found to be defective, damaged, or unsafe, or is materially different from what was ordered, you are entitled to a repair, replacement, or refund at your election, at no cost to you, including reasonable return delivery costs.
8.3 We may require the Product to be returned to us (or evidence provided) before processing a replacement or refund, and we will arrange or reimburse reasonable return courier costs in such cases.
9. Returns, Exchanges, and Refunds
9.1 Change of mind: Because fragrance Products are sealed for hygiene reasons, we are only able to accept change-of-mind returns where the Product is unopened, unused, with all original seals, packaging, and boxes fully intact, and returned within 7 (seven) days of delivery.
9.2 Opened, used, or seal-broken Products cannot be returned for change of mind, except where the Product is defective, damaged, or incorrect as set out in clause 8.
9.3 To request a return, contact us via the details in clause 14 with your Order number and reason for return. We will advise on the return process, which may include return courier arrangements at your cost (for change-of-mind returns) or our cost (for defective/incorrect items).
9.4 Refunds, once approved, will be processed to your original payment method within a reasonable time, generally within 7–14 Business Days of us receiving and inspecting the returned Product.
9.5 We reserve the right to decline a return that does not meet the conditions of this clause 9.
9.6 Nothing in this clause limits any right you may have under the CPA, including your rights relating to unsafe, defective, or misrepresented goods.
10. Cancellations
10.1 You may request to cancel an Order before it has been dispatched to the Courier by contacting us as soon as possible. We will do our best to accommodate cancellation requests but cannot guarantee cancellation once processing or sourcing from our Supplier has begun.
10.2 Once an Order has been dispatched, it cannot be cancelled, but may be returned in accordance with clause 9.
10.3 We reserve the right to cancel any Order at our discretion prior to dispatch, in which case a full refund will be provided.
11. Intellectual Property
11.1 All content on the Website, including but not limited to text, graphics, logos, images, and the Shanty Perfumes name and branding, is the property of Shanty Perfumes or its licensors and is protected by South African and international intellectual property laws.
11.2 You may not reproduce, distribute, modify, or use any content from the Website for commercial purposes without our prior written consent.
11.3 Product images and brand names of third-party fragrance brands remain the property of their respective trademark owners and are used for identification and descriptive purposes only.
12. Privacy and Protection of Personal Information
12.1 We process your personal information (such as name, contact details, delivery address, and payment-related information) in order to fulfil your Order, communicate with you, and improve our services, in accordance with POPIA.
12.2 We do not sell your personal information to third parties. We may share necessary information with our Suppliers (for order fulfilment) and Couriers (for delivery purposes) strictly for the purpose of completing your Order.
12.3 Payment information is processed via secure third-party payment gateways and is not stored on our own servers.
12.4 You have the right to request access to, correction of, or deletion of your personal information held by us, subject to applicable law. Requests can be made using the contact details in clause 14.
12.5 For full details on how we collect, use, and protect your information, please refer to our separate Privacy Policy, which forms part of these Terms by reference.
13. Limitation of Liability
13.1 To the maximum extent permitted by law, Shanty Perfumes shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of the Website or purchase of Products, including but not limited to loss of profit, data, or opportunity.
13.2 Our total liability to you in respect of any Order shall not exceed the amount actually paid by you for that Order.
13.3 We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to Supplier stock shortages, Courier delays, load shedding, natural disasters, or acts of government.
13.4 Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under the CPA or any other applicable South African law, including liability for harm caused by unsafe or defective Products.
14. Contact Us
For any queries, order support, returns, or complaints, please contact us at:
Shanty Perfumes
Website: www.shantyperfumes.co.za
Phone/WhatsApp: 066 2541 580
We aim to respond to all queries within 2 Business Days.
15. Complaints and Dispute Resolution
15.1 If you have a complaint about a Product or Order, please contact us first using the details in clause 14 so that we can resolve the matter directly.
15.2 If a dispute cannot be resolved directly, you may refer the matter to the National Consumer Commission or, where applicable, an accredited consumer protection body or ombud, in accordance with the CPA.
16. Amendments to These Terms
16.1 We may update these Terms from time to time to reflect changes in our business practices, Supplier arrangements, or legal requirements. The updated Terms will be posted on this page with a revised "Last Updated" date.
16.2 Your continued use of the Website following any changes constitutes your acceptance of the updated Terms. Orders placed before an update will be governed by the Terms in force at the time the Order was placed.
17. Governing Law
17.1 These Terms are governed by the laws of the Republic of South Africa.
17.2 By using this Website, you consent to the non-exclusive jurisdiction of the South African courts in respect of any dispute arising from these Terms.
18. General
18.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
18.2 Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
18.3 These Terms, together with our Privacy Policy, constitute the entire agreement between you and Shanty Perfumes regarding your use of the Website and purchase of Products.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Shanty Perfumes Team regarding your use of the Website and purchase of Products.