Privacy Policy

Privacy Policy — Shanty Perfumes

Last Updated: August 2026

Shanty Perfumes is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have, in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and, where relevant, the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

By using this Website or placing an Order, you consent to the collection and processing of your personal information as described in this Policy.

1. Who We Are

Shanty Perfumes operates the website www.shantyperfumes.co.za, an online fragrance store delivering within South Africa. For the purposes of POPIA, we act as the "Responsible Party" for the personal information we collect through this Website.

2. What Personal Information We Collect

We may collect the following categories of personal information:

2.1 Information you provide directly:

Full name
Delivery address and, where different, billing address
Email address
Phone number
Order details (Products purchased, quantities, order history)
Any information you provide when contacting us for support, returns, or enquiries

2.2 Payment information:

Payment is processed through a secure third-party payment gateway. We do not collect or store your full card number, expiry date, or CVV on our own systems. Limited transaction data (such as payment status and reference numbers) may be shared with us by the payment provider to confirm and reconcile your Order.

2.3 Information collected automatically:

IP address
Browser type and device information
Pages viewed and time spent on the Website
Cookies and similar tracking technologies (see clause 7)

2.4 Information from third parties:

Delivery status updates from our Courier partners
Fraud-prevention or verification information from our payment gateway, where applicable

3. Why We Collect Your Information (Purpose of Processing)

We collect and use your personal information for the following purposes:

3.1 To process, fulfil, and deliver your Order, including sourcing the Product from our Supplier, packaging it, and arranging courier delivery.

3.2 To communicate with you about your Order, including confirmations, delivery updates, and responses to queries, returns, or complaints.

3.3 To process payments and prevent fraud.

3.4 To maintain accurate records for accounting, tax, and legal compliance purposes.

3.5 To improve our Website, Products, and customer experience.

3.6 To send you marketing communications, promotions, or newsletters, where you have opted in to receive them (see clause 6).

3.7 To comply with our legal obligations, including those under the CPA, POPIA, and tax legislation.

4. Legal Basis for Processing

We process your personal information on one or more of the following bases, as required by POPIA:

Consent — where you have given consent (e.g. opting in to marketing communications);
Contractual necessity — where processing is necessary to fulfil an Order or agreement with you;
Legal obligation — where we are required to process information to comply with the law (e.g. tax record-keeping); and
Legitimate interest — where processing is necessary for our legitimate business interests, such as fraud prevention and improving our services, provided this does not unreasonably infringe on your privacy.

5. Sharing of Personal Information

5.1 We do not sell, rent, or trade your personal information to third parties.

5.2 We may share your personal information with the following categories of third parties, strictly for the purposes described in this Policy:

(a) Suppliers — to source and prepare the Product(s) for your Order (typically limited to Product and order details, not full personal contact information, where possible);

(b) Couriers — to deliver your Order, which requires your name, delivery address, and contact number;

(d) IT, hosting, and service providers — who assist us in operating the Website and our business, under confidentiality obligations; and

(e) Legal or regulatory authorities — where required by law, court order, or to protect our legal rights.

5.3 Any third party we share personal information with is required to protect that information in accordance with applicable law and to use it only for the purpose for which it was shared.

6. Marketing Communications

6.1 If you opt in to receive marketing communications (such as promotions, new arrivals, or newsletters), we will use your email address and/or phone number for this purpose.

6.2 You may opt out of marketing communications at any time by clicking "unsubscribe" in any marketing email, or by contacting us directly using the details in clause 12. Opting out of marketing will not affect order-related communications, which are necessary to fulfil your Order.

7. Cookies and Tracking Technologies

7.1 Our Website uses cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use the Website, and, where applicable, support advertising.

7.2 Cookies may include:

Essential cookies — required for the Website to function (e.g. shopping cart functionality);
Analytics cookies — to help us understand Website usage and improve performance; and
Marketing/advertising cookies — to personalize ads and measure their effectiveness, where used.

7.3 You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website, such as your ability to complete an Order.

8. Data Storage and Security

8.1 We take reasonable technical and organizational measures to protect your personal information against loss, unauthorized access, alteration, or disclosure, in line with our obligations under POPIA.

8.2 Payment information is processed via a secure, reputable third-party payment gateway using industry-standard encryption. We do not store full payment card details on our own servers.

8.3 While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8.4 We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law (for example, financial records required for tax purposes), after which it will be securely deleted or anonymized.

9. Your Rights Under POPIA

As a data subject, you have the following rights regarding your personal information, subject to applicable law:

9.1 Right to access — to request confirmation of what personal information we hold about you, and to request a copy of it.

9.2 Right to correction — to request that we correct or update inaccurate, incomplete, or outdated personal information.

9.3 Right to deletion — to request that we delete or destroy personal information that we are no longer authorized to retain, subject to our legal and record-keeping obligations.

9.4 Right to object — to object to the processing of your personal information for direct marketing purposes, or on other reasonable grounds relating to your particular situation.

9.5 Right to withdraw consent — where processing is based on your consent (e.g. marketing), you may withdraw that consent at any time.

9.6 Right to lodge a complaint — if you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details in clause 12. We will respond to your request within a reasonable time, in accordance with POPIA.

10. Children's Privacy

10.1 Our Website and Products are intended for use by adults. We do not knowingly collect personal information from children without the consent of a parent or legal guardian, in accordance with POPIA.

10.2 If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

11. Changes to This Privacy Policy

11.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. The updated Policy will be posted on this page with a revised "Last Updated" date.

11.2 We encourage you to review this Policy periodically. Continued use of the Website after changes have been posted constitutes your acceptance of the updated Policy.