Contact Us — Shanty Perfumes

We'd love to hear from you. Whether you have a question about a fragrance, need help with an order, or want to check on a return, our team is here to help.

Get in Touch

Phone / WhatsApp: 066 254 1580

Website: www.shantyperfumes.co.za

We aim to respond to all queries within 2 Business Days.

What Can We Help With?

Order Support Questions about an order you've placed, delivery timeframes, or courier tracking — just send us your Order number and we'll look into it.

Returns, Refunds & Exchanges Need to report a return, exchange, or refund request? Please remember requests must be made within 7 days of delivery. Include your Order number, reason for the request, and photos or a short video if the item is damaged, defective, or incorrect. See our full Return and Refund Policy for details.

Product Questions Not sure which scent is right for you, or want more information on a fragrance before you order? Reach out and we'll be happy to help you choose.

General Enquiries For anything else — feedback, partnership enquiries, or general questions about Shanty Perfumes — feel free to contact us using the details above.

Business Hours

We process and respond to enquiries on Business Days (Monday to Friday, excluding South African public holidays).

Delivery Area

We currently deliver only within South Africa.

Thank you for choosing Shanty Perfumes. We're always here to help you find your next signature scent.